BNB Israel Concierge Services (“Company”) understands that unforeseen circumstances may require changes to the services requested by the Client. As such, the following cancellation policy is established to ensure fair and reasonable treatment of both parties: The residential property selected by the Client (“Accommodation”) and the Company’s services will be booked (“Booking”) between the Check-In and Check-out dates (“Booking Period”) set forth in the confirmation of Booking sent to you by email, upon validation of the Booking on the Company’s website: https://www.bnbisrael.com/
1. Cancellation by the Client: ● If the Client wishes to cancel the Booking requested from the Company, the Client must provide written notice of cancellation to the Company at least 30 days prior to the scheduled Check-In date. Failure to provide such notice will result in the full forfeiture of all fees paid to the Company, with the exception of cleaning fees, which shall be entirely refunded. ● In the event that the Accommodation becomes unavailable for the whole or any part of the Booking Period and you do not accept a suitable alternative property which is offered to you to choose from by the Company, you may then cancel the Booking, and the entirety of the fees paid to the Company will be refunded to you. The Company will not have any further liability or responsibility in respect to the cancellation of the Booking.
2. Cancellation by the Company: ● The Company reserves the right to cancel the Booking requested from the Company by the Clients at any time due to unforeseen circumstances, including but not limited to, acts of God, riots, war, terrorist act, epidemic, quarantine, civil commotion, breakdown of communication facilities, breakdown of internet service provider, natural catastrophes, governmental acts or omissions, changes in laws or regulations, fire, explosion, extreme weather conditions, natural disasters, or other events beyond the control of the Company. In such cases, the Company will notify the Client as soon as possible and provide a full refund of any fees paid to the Company.
3. Refunds: Refunds for cancelled services will be provided as follows: ● Cancellation by the Client with at least 30 days’ notice: Full refund of any fees paid to the Company. ● Cancellation by the Client with less than 30 days’ notice: No refund will be provided. ● Cancellation by the Company: Full refund of any fees paid to the Company.
4. Non-Refundable Fees: The following fees are non-refundable: ● Credit card processing fees of 3% of the amount processed.
By accepting services from BNB Israel Concierge Services, the Client agrees to abide by the terms of this cancellation policy.
If you have any questions or concerns regarding this policy, please do not hesitate to contact us.